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Risk Management oversees and delivers risk services and ensures new business risks are reviewed and approved. Compliance helps ensure BNY Mellon's businesses maintain appropriate processes to comply with applicable laws, regulations, BNY Mellon policies and ethics. In EMEA, Compliance is split into four pillars; Business Compliance, Compliance Testing, AntiFinancial Crime and Architecture and Governance. Business Compliance provide the second line of defence on compliance and regulatory issues for all lines of business in EMEA, assisting the business through regulatory requirements, best practices and regulatory relationships. Job Purpose: (What the job role involves) Business Compliance Officer, Issuer Services, is required to take a leading role in supporting the BNY Mellon Corporate Trust and Depositary Receipts lines of business in remaining compliant with regulatory requirements and corporate compliance policies. Corporate Trust serves as an intermediary between debt issuers, investors and market infrastructure providers. It provides trustee, agency, banking, custody and loan administration services in the debt capital markets. Depositary Receipts is the mechanism by which foreign companies can list and raise capital in the U.S. and other markets. The business provides local custody arrangement and ongoing program administration, investor relations support for issuers, and registrar and transfer agency services for DR holders. Revenue is generated from fees charged to investors for settlement activities, corporate actions, and depositary servicing. As a Senior Compliance Officer, you will contribute to regulatory work through the identification, legal assessment of and advice on regulatory requirements relating to the Bank's activities. The responsibilities will focus on Corporate Trust and Depositary Receipts and other institutional businesses as appropriate and broadly include providing oversight, challenge, advisory and training to the business' 1st line employees around Regulatory Compliance issues, including matters relating to institutional conflicts of interest, MiFID, best banking practices, FCA & PRA conduct, regulatory reporting, new product development, as well as matters relating to UK and EU regulatory requirements. A key objective of your role will include the management of these requirements in business activities to develop solutions that will strengthen the Compliance function, as a second line of defense. Supporting the business in providing high quality conduct and compliance advice and oversight to the 1st Line business on key regulatory risks and issues in respect of business as usual activities (please see below) as well as from forthcoming changes to regulations and/or significant business changes/projects (including product developments, new/amended business processes and IT systems). You will assist the business in establishing and maintaining sufficiently effective compliance controls and procedures, ensuring that regulatory obligations are met, weaknesses or control failures are addressed by local management and poor customer outcomes are avoided You will also conduct independent riskbased monitoring in line with the annual Compliance Plan and ensure there are effective actions addressing the underlying causes of any problems identified. You will provide Compliance reports in respect of risk based monitoring and testing to 1st Line Management and 2nd Line Compliance Function. Working with the management you will formulate joint plans for reviewing processes and practices such that any risk is minimized, and transition to new requirements is speedy and effective. Responsibilities: (Key parts to the job role) Provide strategic advice and inputs to the compliance policy development process in the areas pertaining to UK and EUspecific regulations by working with key compliance partners in the UK and EU countries where BNY Mellon has a presence. Provide strategic guidance and inputs for risk assessments in the relevant subject matter areas Prepare analyses and advice on regulatory requirements in the appropriate subject matter areas (such as regulations and directives), opinions and recommendations on compliance risks as well as benchmark Compliance processes and workflows against best practice and standards Monitor compliance with regulatory requirements in the subject matter areas within Corporate Trust and Depositary Receipts and across the Bank and provide strategic advice on the required control framework Identify gaps in the subject matter areas and make recommendations to Issuer Services Management for the implementation of remediation and/or potential measures of internal control Act as liaison with the Bank's legal, risk and operational areas in the subject matter areas and contribute to the development of the operational and control environment enhancement plans and provide 2nd line oversight for implementation. Provide coaching and support to less experienced colleagues to increase their knowledge in the field of expertise and to increase the efficiency and quality of the work activities carried out by the compliance group Actively contribute to the review of training materials in the subject matter areas; and Keep up to date with best practice, regulatory requirements and guidance from UK and EU and international standard setters, industry trends and developments and news reports with regard to subject matter areas to ensure stateoftheart approaches to Compliance Requirements (what we are looking for) Qualifications: University degree level qualification Industry compliance qualifications/Professional qualifications Technical Competence & Experience: Prior experience (57 years) with corporate trust or depositary receipts products Solid understanding of financial services products and operations Financial Services, Operations, Compliance or Audit background Relevant technical knowledge of UK and EMEA conduct regulatory framework and strong overall understanding of Issuer Services business Key Competencies and skills: Focused attitude to work with the ability to meet deadlines while ensuring attention to detail and high level of accuracy. Excellent interpersonal and communication skills with senior business management An ability to provide strategic leadership within the immediate team and wider Compliance group. An ability to provide effective and constructive challenge. Strong analytical skills, detail focussed; ability to identify patterns or connections between situations that are not obviously related and to determine key underlying issues in complex situations. Ability to think pragmatically and proactively suggest solutions; Team player and flexible in a fastpaced environment Articulate and able to represent Compliance to senior business personnel and external stakeholders with confidence. Good writing and presentation skills", "t_create": 1633435978, "id": 9554772, "ats_job_id": "300000401090891", "name": "Business Compliance Officer, Issuer Services", "display_job_id": "201", "business_unit": "GB_00270_BNYM - LONDON BRANCH_BU", "medallionProgram": null, "hot": 0, "location": "London, London, United Kingdom", "stars": 0, "department": "RRC", "type": "ATS"}, {"locations": ["Dublin, Co. Dublin, Ireland"], "t_update": 1634637362, "job_description": null, "t_create": 1632808671, "id": 9446918, "ats_job_id": "300000279390078", "name": "Business Compliance Officer, Issuer Services", "display_job_id": "2109643", "business_unit": "IE_00539_BNYM SA/NV-DUBLIN BRANCH_BU", "medallionProgram": null, "hot": 0, "location": "Dublin, Co. Dublin, Ireland", "stars": 0, "department": "RRC", "type": "ATS"}, {"locations": ["London, London, United Kingdom"], "t_update": 1634717402, "job_description": "Team Description: (Overview of the team) The Senior Transaction Manager through broad knowledge and experience is responsible for reviewing highly complex specialized deals transactions/structures aligned to a business or multiple product segments from initiation through closing. Key liaison with outside counsel and in conjunction with Client & Business Development may drive and take lead in negotiation of the terms of the structure. Serves as primary contact with internal and external parties on new and existing transactions and deal documentation in order to ensure the life of issue meets all operational and documentation standards and mitigates any risk. May mentor junior/new team members. Provides back up supervisory support in absence of Team Leader. Acts as the Subject Matter \"Go To\" Expert/country specialist for product/country ensuring the business is kept up to date with market and competitor data and new regulations and laws for specific products or country regulations. Essential Functions - Key Roles &Responsibilities Deal Acceptance: Lends indepth knowledge and collaborates with appointed outside counsel from BNY Mellon's approved list to provide consultation on multiple types of highly sophisticated transactions. Reviews, negotiates and executes all governing documents for new transactions ensuring deal documentation accurately reflects operational responsibilities, structure terms and documentation standards including pricing input. Keeps internal Legal department abreast of any unusual or novel features in deal documents in order to mitigate any potential litigation issues. Interfaces with Client & Business Development and/or Global Client Solutions to ensure that all Know Your Customer, account setup and tax related requirements are completed prior to closing. Coordinates with Client & Business Development the presentation ofnew transactions at approval forum(s), ensuring the deal has been properly approved by relevant internal stakeholders prior to execution of the governing documents. Prepares and presents deals to the local Trust Committee for new business and where applicable for amendments and exercises of discretion and prepares any required submissions Deal Closing Liaises with internal working group parties to coordinate closing timeframes Develops instructions for support utilities to open the necessary accounts on relevant applications, including cash, custody and bondholder recordkeeping systems Controls and coordinates the bond/program issuance and closing with the relevant support utilities, Depository, Client Service Delivery, respective counsels and other parties, including the performance of initial flow of funds; Announces closing to internal working group party distribution Coordinates invoice payment at closing, including related counsel fees with appropriate parties Receives at closing the global notes and any credit facilities, UCCs, bond insurance policies and other collateral, and facilitates forwarding such by secure means to Client & Business Development and/or Global Client Solutions for safekeeping. Deal Set Up Procures the safe keeping and scanning of all investor documents and contractual documents entered into including the complete closing transcript where applicable Expeditiously completes the appropriate postclose tasks in line with policy and procedure for effective transfer of the deal to Client & Business Development, Global Client Solutions and/or Client Service Delivery, (as applicable). Identifies actions/events dictated by the governing deal documents; ensures initial government contract policy compliance; performs initial REG 9 review if applicable; prepares and files Transfer Agency forms for successor deals . Life of Issue Responsible for the review of substantive postclosing matters (including supplements, amendments, document interpretation, contracts for redemptions, consent solicitations, note holder meetings), during life of issue with support of internal and/or external counsel, subject to business and trust acceptance policies and bondholder consent (where required) Examines documents and assists to resolves any issues that arise during the life of the deal. Liaises with the Default Administration Group (DAG) related to defaulted transactions and escalates to DAG regarding all defaults or potential default issues as per Group policy. General Transaction Management Maintains an understanding of internal policies concerning the exercises of discretion in a fiduciary role as it relates to various jurisdictions. Serves as a resource for Global TMG. Develop strong working relationships with client and all appropriate external and internal partners such as law firms, financial advisors, and investment bankers, Client & Business Development, Global Client Solutions,Client Service Delivery, Compliance, Audit, Risk and internal Legal and relevant acceptance/deal review committees and forums Supports Client & Business Development and Global Client Solutions as appropriate or the timely collection of any legal bills related to TMG appointments of counsel. Provides feedback on external counsel performance to internal legal group. May mentor new or junior team members and provides back up supervisory support in absence of Team Leader. Oversees TMG functional protocol and interaction with DAG to ensure negotiation of any workouts, restructures or enforcements pursuant to the deal documentation in accordance with BNY Mellon standards and contracted operational responsibilities, ensuring Qualification in civil or common law jurisdiction is desired (but not essential) Business Expertise Experience of private legal practice, Corporate Trust and/or banking environment. Knowledge and experience in debt capital markets and document negotiation. Skill to successfully negotiate with internal and external parties to mitigate risk. Ability to work under tight and demanding deadlines. Problem Solving Able to analyse, find and propose: a) Innovative legal solutions that are often complex to ensure that enterprise documentation standards are upheld. b) Satisfactory solutions to business issues with internal and external parties. Nature & Area of Impact Interact with clients, their advisors and agents, and other working group party members to come to mutually agreeable terms with respect to deal documents that affect the business. Strive for excellent client service delivery under tight timeframes and working on multiple transactions simultaneously - strong prioritisation skills required. Interaction / Interpersonal Skills Excellent team player Ability to work well independently Resourceful Excellent oral and written communication skills necessary to persuade, negotiate and influence others, often at higher levels. Effectively influence client, external counsel and other working group party members. Ability to effectively manage internal and external relationship difficulties in a time sensitive, pressured environment. Ability to optimize client service delivery while complying with the Company's policies and preferred practices.", "t_create": 1632808333, "id": 9447813, "ats_job_id": "300000279270738", "name": "Senior Transaction Manager, Issuer Services, Corporate Trust", "display_job_id": "2115683", "business_unit": "GB_00270_BNYM - LONDON BRANCH_BU", "medallionProgram": null, "hot": 0, "location": "London, London, United Kingdom", "stars": 0, "department": "RRC", "type": "ATS"}, {"locations": ["Pittsburgh, PA, United States"], "t_update": 1634915463, "job_description": null, "t_create": 1632807970, "id": 9482078, "ats_job_id": "300000279161300", "name": "Technology Risk Manager - Issuer Services Business", "display_job_id": "2110539", "business_unit": "US_00111_BNYM - INSTITUTIONAL BANK_BU", "medallionProgram": null, "hot": 0, "location": "Pittsburgh, PA, United States", "stars": 0, "department": "RRC", "type": "ATS"}, {"locations": ["Edinburgh, Midlothian, United Kingdom"], "t_update": 1634632499, "job_description": null, "t_create": 1632808499, "id": 9481435, "ats_job_id": "300000279319055", "name": "Intermediate Representative, Shareholder Services Edinburgh", "display_job_id": "2113087", "business_unit": "GB_00270_BNYM - LONDON BRANCH_BU", "medallionProgram": null, "hot": 0, "location": "Edinburgh, Midlothian, United Kingdom", "stars": 0, "department": "SDL", "type": "ATS"}, {"locations": ["Pittsburgh, PA, United States"], "t_update": 1633026022, "job_description": "This position will have a critical role in designing data management solutions, elevating delivery models and the adoption of the Dev Ops toolchain throughout Issuer Services Technology (IST). The individual will be instrumental in developing long term data management strategies that are aligned with Enterprise objectives and significantly improve the Issuer Services Business performance/stability. He/She will continue to promote and drive our technology and business teams towards Agile adoption and ultimately transformation. The candidate will expand upon the established partnerships within the Issuer Services Business, Operations and Shared Services teams to develop long term strategies focused on resiliency, risk mitigation and platform stability. He/She will provide solutions that ultimately provide a path for IST infrastructure to remain in an Evergreen state, leveraging continuous development practices and agile methodologies. This role will be instrumental in the manual to automated process objectives, providing the dedicated support, oversight, and management needed to achieve business and operational goals. To accomplish the longterm Issuer Services Business, Operations and Technology strategies a dedicated Senior Leader is required. Manage the Issuer Services Shared Technology (IST) Teams (Quality Assurance, Database Administration, Business Experience) Develop tactical and strategic plans to address service gaps associated with IST Shared Services and build scalable solutions Further refine the use of Dev Ops tools to streamline delivery and support Instrumental in developing long term Data management strategies that are aligned with Enterprise objectives and reduce overhead on individual systems/applications Define quality Database Management processes/procedures that are scalable to support the needs of our Issuer Services Business Partners Elevate the Quality Assurance Team's ability to improve automation, unit, and regression testing Partner with internal Technology and Business Teams to execute Agile Transformation Manages multiple application development projects for one or several business segments, including all phases of the systems development and implementation process. Provides analysis, design, development, testing and ongoing support for the client area application systems in an environment of diverse development platforms, computing environments, software, hardware, technology, tools, etc.. Works collaboratively with business partners on technology solutions that have a significant revenue or cost impact, oversees the development and implementation of multiple application systems and identifies resource requirements to ensure best practice development techniques. Works collaboratively with business partners in defining, developing, and implementing technology solutions that have impact on improving the business. Oversees the development and implementation of multiple application systems. Defines resource requirements and allocations, monitors and improves quality, and ensures best practice development techniques. Ensures the availability, integrity and stability of production systems by identifying appropriate resources to manage all systems and having a process in place to respond quickly to problems. Manages and forecasts operating budget within the approved plan.Communicates timely and accurate projectrelated information to relevant parties.Acts as an advocate for change management, encourages innovation and creativity in technology solutions.Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages multiple development teams. Contributes to the achievement of multiple teams' objectives. Advanced degree in computer science or a related discipline, or equivalent work experience required 12 + years of experience in systems analysis and program development with related supervisory, management and administrative experience required Experience in the securities or financial services industry is a plus", "t_create": 1632807992, "id": 9449767, "ats_job_id": "300000279164037", "name": "Sr. Group Manager, Application Development", "display_job_id": "2114064", "business_unit": "US_00111_BNYM - INSTITUTIONAL BANK_BU", "medallionProgram": null, "hot": 0, "location": "Pittsburgh, PA, United States", "stars": 0, "department": "TSE", "type": "ATS"}, {"locations": ["Manchester, Lancashire, United Kingdom"], "t_update": 1633331545, "job_description": "BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and highnetworth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide clientfocused team. Deliver professional client service to Investment Managers and Clients on a daytoday operational basis by providing proactive issue management (Trade, Cash, Corporate Action, Income etc), ensuring the resolution of all issues with Investment Managers and Clients on a timely basis, escalating where appropriate to management. To ensure the completion of daily risk management controls, and monitoring of fails and overdrawn balances. Responsible for service reviews and all relevant clients reporting including detailed MIS. To prioritise tasks according to volumes, complexity, sensitivity and risk. This is a busy and demanding environment with high values and large volumes of transactions/queries requiring good concentration and organisational skills. Job Purpose: Act as the focal point of contact between the Global Custody clients and the business, ensuring the timely resolution of all client issues, identifying commercial opportunities in order to support the growth in the business whilst minimising the potential for risk and financial loss in the inherent process Responsibilities: \u00b7 Client Satisfaction Coordinate the provision of high quality services to internal and external clients ensuring effective issue resolution and maintenance of and an indepth understanding of client expectations so that client satisfaction and service excellence can be continuously enhanced. \u00b7 Operational Rigour Respond to all client queries and issues, ensuring that regular updates to both internal and external clients are provided, in order to facilitate confidence in the department and assist in its continued growth. Tone from the Top Work collaboratively and on a timely basis with managers to review operational controls, conduct rootcause analysis and implement remediation activities emanating from operating incidents and nearmiss events. Risk Competence & Knowledge Understand the key operational risks and the associated controls applicable to the Business Unit and follow all Business Unit operational procedures and other directive controls (eg. checklists) as designed. Any identified issues or changes should be escalated to Managers. Accountability. Ensure that risk issues (both current and emerging) are escalated promptly to managers, including: a) Gaps or issues identified within the Business Unit controls; b) Errors or potential errors/nearmisses; c) Other risk issues (including nonresponses to queries, manual process intervention). Requirements: The successful candidate will be a good problem solver and have experience within a client facing financial role. Excellent Communication skills, Strong Client Service Ethics, Risk Management, attention to detail and Client Focus. The ability to work under pressure, manage priorities and act as an advocate on behalf of both internal and external clients. Experience of using Windows applications, Word, Excel and Outlook. A good knowledge of internal systems such as GSP, CMS and PSS are preferable. Some relevant work experience preferred. Experience in an operational area and/or client services preferred. What we can offer you: Challenging, fun and supportive environment 25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days Highly competitive benefits package including pension and private medical cover City centre location Competitive discounts on travel and parking Discounts on a range of local retailers Opportunity for further academic training - including NVQ, IOC, Degree and soft skills", "t_create": 1632808609, "id": 9461859, "ats_job_id": "300000279366631", "name": "Analyst, Client Service", "display_job_id": "2108102", "business_unit": "GB_00270_BNYM - LONDON BRANCH_BU", "medallionProgram": null, "hot": 0, "location": "Manchester, Lancashire, United Kingdom", "stars": 0, "department": "CD", "type": "ATS"}, {"locations": ["Manchester, Lancashire, United Kingdom"], "t_update": 1634122063, "job_description": "BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and highnetworth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide clientfocused team. Deliver professional client service to Investment Managers and Clients on a daytoday operational basis by providing proactive issue management (Trade, Cash, Corporate Action, Income etc), ensuring the resolution of all issues with Investment Managers and Clients on a timely basis, escalating where appropriate to management. To ensure the completion of daily risk management controls, and monitoring of fails and overdrawn balances. Responsible for service reviews and all relevant clients reporting including detailed MIS. To prioritise tasks according to volumes, complexity, sensitivity and risk. This is a busy and demanding environment with high values and large volumes of transactions/queries requiring good concentration and organisational skills. Job Purpose: Act as the focal point of contact between the Global Custody clients and the business, ensuring the timely resolution of all client issues, identifying commercial opportunities in order to support the growth in the business whilst minimising the potential for risk and financial loss in the inherent process Responsibilities: \u00b7 Client Satisfaction Coordinate the provision of high quality services to internal and external clients ensuring effective issue resolution and maintenance of and an indepth understanding of client expectations so that client satisfaction and service excellence can be continuously enhanced. \u00b7 Operational Rigour Respond to all client queries and issues, ensuring that regular updates to both internal and external clients are provided, in order to facilitate confidence in the department and assist in its continued growth. Tone from the Top Work collaboratively and on a timely basis with managers to review operational controls, conduct rootcause analysis and implement remediation activities emanating from operating incidents and nearmiss events. Risk Competence & Knowledge Understand the key operational risks and the associated controls applicable to the Business Unit and follow all Business Unit operational procedures and other directive controls (eg. checklists) as designed. Any identified issues or changes should be escalated to Managers. Accountability. Ensure that risk issues (both current and emerging) are escalated promptly to managers, including: a) Gaps or issues identified within the Business Unit controls; b) Errors or potential errors/nearmisses; c) Other risk issues (including nonresponses to queries, manual process intervention). Requirements: The successful candidate will be a good problem solver and have experience within a client facing financial role. Excellent Communication skills, Strong Client Service Ethics, Risk Management, attention to detail and Client Focus. The ability to work under pressure, manage priorities and act as an advocate on behalf of both internal and external clients. Experience of using Windows applications, Word, Excel and Outlook. A good knowledge of internal systems such as GSP, CMS and PSS are preferable. Some relevant work experience preferred. Experience in an operational area and/or client services preferred. What we can offer you: Challenging, fun and supportive environment 25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days Highly competitive benefits package including pension and private medical cover City centre location Competitive discounts on travel and parking Discounts on a range of local retailers Opportunity for further academic training - including NVQ, IOC, Degree and soft skills", "t_create": 1633539603, "id": 9605434, "ats_job_id": "300000408592679", "name": "Analyst, Client Service", "display_job_id": "449", "business_unit": "GB_00270_BNYM - LONDON BRANCH_BU", "medallionProgram": null, "hot": 0, "location": "Manchester, Lancashire, United Kingdom", "stars": 0, "department": "CD", "type": "ATS"}, {"locations": ["Manchester, Lancashire, United Kingdom"], "t_update": 1634127724, "job_description": "BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and highnetworth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide clientfocused team. Deliver professional client service to Investment Managers and Clients on a daytoday operational basis by providing proactive issue management (Trade, Cash, Corporate Action, Income etc), ensuring the resolution of all issues with Investment Managers and Clients on a timely basis, escalating where appropriate to management. To ensure the completion of daily risk management controls, and monitoring of fails and overdrawn balances. Responsible for service reviews and all relevant clients reporting including detailed MIS. To prioritise tasks according to volumes, complexity, sensitivity and risk. This is a busy and demanding environment with high values and large volumes of transactions/queries requiring good concentration and organisational skills. Job Purpose: Act as the focal point of contact between the Global Custody clients and the business, ensuring the timely resolution of all client issues, identifying commercial opportunities in order to support the growth in the business whilst minimising the potential for risk and financial loss in the inherent process Responsibilities: \u00b7 Client Satisfaction Coordinate the provision of high quality services to internal and external clients ensuring effective issue resolution and maintenance of and an indepth understanding of client expectations so that client satisfaction and service excellence can be continuously enhanced. \u00b7 Operational Rigour Respond to all client queries and issues, ensuring that regular updates to both internal and external clients are provided, in order to facilitate confidence in the department and assist in its continued growth. Tone from the Top Work collaboratively and on a timely basis with managers to review operational controls, conduct rootcause analysis and implement remediation activities emanating from operating incidents and nearmiss events. Risk Competence & Knowledge Understand the key operational risks and the associated controls applicable to the Business Unit and follow all Business Unit operational procedures and other directive controls (eg. checklists) as designed. Any identified issues or changes should be escalated to Managers. Accountability. Ensure that risk issues (both current and emerging) are escalated promptly to managers, including: a) Gaps or issues identified within the Business Unit controls; b) Errors or potential errors/nearmisses; c) Other risk issues (including nonresponses to queries, manual process intervention). Requirements: The successful candidate will be a good problem solver and have experience within a client facing financial role. Excellent Communication skills, Strong Client Service Ethics, Risk Management, attention to detail and Client Focus. The ability to work under pressure, manage priorities and act as an advocate on behalf of both internal and external clients. Experience of using Windows applications, Word, Excel and Outlook. A good knowledge of internal systems such as GSP, CMS and PSS are preferable. Some relevant work experience preferred. Experience in an operational area and/or client services preferred. What we can offer you: Challenging, fun and supportive environment 25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days Highly competitive benefits package including pension and private medical cover City centre location Competitive discounts on travel and parking Discounts on a range of local retailers Opportunity for further academic training - including NVQ, IOC, Degree and soft skills", "t_create": 1632807890, "id": 9464911, "ats_job_id": "300000279136537", "name": "Analyst, Client Service", "display_job_id": "2116981", "business_unit": "GB_00270_BNYM - LONDON BRANCH_BU", "medallionProgram": null, "hot": 0, "location": "Manchester, Lancashire, United Kingdom", "stars": 0, "department": "CD", "type": "ATS"}, {"locations": ["Manchester, Lancashire, United Kingdom"], "t_update": 1634223634, "job_description": "BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and highnetworth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide clientfocused team. Deliver professional client service to Investment Managers and Clients on a daytoday operational basis by providing proactive issue management (Trade, Cash, Corporate Action, Income etc), ensuring the resolution of all issues with Investment Managers and Clients on a timely basis, escalating where appropriate to management. To ensure the completion of daily risk management controls, and monitoring of fails and overdrawn balances. Responsible for service reviews and all relevant clients reporting including detailed MIS. To prioritise tasks according to volumes, complexity, sensitivity and risk. This is a busy and demanding environment with high values and large volumes of transactions/queries requiring good concentration and organisational skills. Job Purpose: Act as the focal point of contact between the Global Custody clients and the business, ensuring the timely resolution of all client issues, identifying commercial opportunities in order to support the growth in the business whilst minimising the potential for risk and financial loss in the inherent process. Responsible for service reviews, reporting, project management and the Lead Analyst role is also responsible for helping train, coach and develop other Client Service Representatives. To prioritise tasks according to volumes, complexity, sensitivity and risk. Act as a point of escalation on the team and in the department. The Lead Analyst role is about demonstrating the positive behaviours of an accomplished CSR. Responsible for helping train, coach and manage development plans for the team. Provide SME support to other colleagues. Perform 4 Eye quality Checks and authentications. Oversight and direction of workloads. Provide point of escalation for the team in support of the Team Leader. Resolves complex or nonroutine client issues or inquires, as needed. Uses indepth knowledge of client issues and needs to contribute to business development efforts. Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements. The successful candidate will be a good problem solver and ideally, have previous Client Services experience and demonstrate leadership behaviours. Excellent Communication skills, Strong Client Service Ethics, Risk Management, attention to detail and Client Focus. The ability to work under pressure, manage priorities and act as an advocate on behalf of both internal and external clients. Experience of using Windows applications, Word, Excel and Outlook. A good knowledge of internal systems such as GSP, CMS and PSS are preferable. Previous relevant work experience preferred. Experience in an operational area and/or client services preferred. What we can offer you: Challenging, fun and supportive environment 25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days Highly competitive benefits package including pension and private medical cover City centre location Competitive discounts on travel and parking Discounts on a range of local retailers Opportunity for further academic training - including NVQ, IOC, Degree and soft skills Opportunity to join site wide networking groups Opportunity to participate in process improvement programmes (Lean, Six Sigma, Kaizen); we recognise and reward new ideas This role does not fall under the FCA T&C Scheme.", "t_create": 1632808255, "id": 9464803, "ats_job_id": "300000279250136", "name": "Lead Analyst, Client Service", "display_job_id": "2110064", "business_unit": "GB_00270_BNYM - LONDON BRANCH_BU", "medallionProgram": null, "hot": 0, "location": "Manchester, Lancashire, United Kingdom", "stars": 0, "department": "CD", "type": "ATS"}], "facets": {"seniority": {"Senior": 1095, "Entry": 671, "Mid-Level": 473, "Manager": 233, "Director": 43, "Vice President": 17, "CXO": 8, "Intern": 5}, "departments": {"SDL": 1102, "RRC": 374, "CD": 332, "TSE": 327, "MBO": 200, "DQA": 118, "BDP": 97, "FI": 89, "TPS": 66, "BSW": 56, "HR": 55, "TBA": 52, "TIS": 44, "TQU": 44, "TPM": 42, "AU": 39, "PSD": 38, "IM": 35, "TRC": 33, "QBI": 31, "TBM": 27, "CTE": 25, "TEC": 23, "TRD": 22, "LA": 21, "AD": 21, "TDM": 21, "TIE": 20, "SPV": 20, "IN": 20, "TAR": 16, "TPD": 16, "IT": 13, "OP": 10, "WM": 9, "TCH": 9, "PW": 8, "IA": 8, "AS": 7, "MCA": 6, "FM": 6, "COM": 6, "BKG": 6, "MKT": 4, "CS": 2, "FIN": 2, "AUD": 1, "NOFUN": 1, "ADMIN": 1}, "locations": {"Pune, Maharashtra, India": 553, "Pittsburgh, PA, United States": 479, "New York, NY, United States": 455, "Chennai, Tamil Nadu, India": 210, "Wroclaw, Dolnoslaskie, Poland": 192, "Manchester, Lancashire, United Kingdom": 166, "Wilmington, DE, United States": 105, "Oriskany, NY, United States": 102, "Jersey City, NJ, United States": 87, "Lake Mary, FL, United States": 84, "London, London, United Kingdom": 81, "Boston, MA, United States": 77, "Dublin, Co. 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