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Global Client Coverage consists of our relationship management community that is responsible for finding solutions and growing our relationships with our existing clients across 4 global segments. Front Office Solutions is a new business that we are building in support of our client's needs to outsource trading and transition management services. The Business Manager, as part of the Asset Servicing Finance & Business Management organization, provides support to the business and is critical for driving analysis, process improvement, financial analysis and controls, as well as delivering on strategic initiatives. Core Responsibilities Act as a thought partner and senior advisor Coordinate and execute on the strategic and financial objectives Prepare and communicate business strategy, performance and priorities to a broad audience, including senior management Facilitate decision making and business progression Proactively focus on problem identification and problem solving Drive competitive benchmarking and market analysis Assist in planning revenues, headcount, expenses and investment/productivity initiatives Oversight to ensure that the business is run in an efficient and controlled manner, including tracking against budgets/plans and key financial ratios and effective management of direct and indirect costs Collaborate and partner with the Finance team to develop financial reporting and key MIS for the business, including commentary on the drivers of key financials Drive partnership between business and functional teams (e.g. technology, operations, HR, marketing, etc.) to achieve business objectives Partner with others in Finance & Business Management (CFOs, Business Managers, P&A leads) across regions and businesses to share best practice and drive consistency across the bank Qualifications Bachelor's degree in Business, Finance, or related area; or equivalent combination of education and experience required +12 years of experience in financial services or business partner function preferred, experience in the securities industry is a plus as well as knowledge of Broker Dealer and RIA regulatory reporting requirements, controls and governance Exceptional verbal and written communication skills Strong project management and presentation skills with strong analytical and data manipulation skills; proficient in Microsoft Office Excel, PowerPoint Good judgement, maturity and poise to enable interaction/influencing of senior management Thoughtful analytical skills; able to develop, clearly present and draw conclusions Selfstarter; ability to prioritize, multitask and meet deadlines Disciplined approach to managing processes and controls Energetic, selfmotivated and effective under pressure", "t_create": 1609774910, "id": 2935053, "ats_job_id": "2100030", "name": "Global Client Coverage and Front Office Solutions Business Management", "display_job_id": "2100030", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "New York, United States, United States", "stars": 0, "department": "Finance/Accounting", "type": "ATS"}, {"locations": ["New York, United States, United States"], "t_update": 1610464872, "job_description": "Product Management IC5 Leads product management, development and strategy for significantly large and/or complex products of strategic importance. Role is not always tied to a specific product. Usually assigned to product areas with highgrowth potential or that represent a niche/specialty offering and has fully developed core expertise on industry trends, market segments and competitor services/offerings. Analyzes complex client requirements and develops solutions that may include more than one product. Must understand the economics behind products and demonstrate business acumen. Responsible for crafting the strategies behind product development and delivery. Must have market knowledge to integrate the demands of various regions and stay ahead of competitors. Is directly responsible for product profitability across a range of large, complex, global products. Ensures Operations, Technology, Risk, Compliance, Legal, etc. team concerns are addressed during the product development, enhancement, delivery, strategy, and planning processes. Employs a clientfocused, strategic approach to develop the business case for firm offerings in the marketplace through indepth and complex analyses on client segments, competitive landscape and industry environment. Demonstrates indepth and comprehensive knowledge of assigned products, the marketplace and client needs to drive product growth/development and maximize profitability. Seen as a firm expert on a key product or product portfolio of strategic importance to the firm. Creates product management roadmaps and establishes evaluation criteria and success metrics. Oversees pricing, promotion, distribution strategies and competitive differentiators. Positions products for specific client segments, highlighting key benefits and competitive advantages. Works with sales and relationship management teams to support sales efforts and close on deals as needed. May also be responsible for revenue goals, profitability, and pricing for assigned products along with capital and operating budgets. Guides junior product managers and directs and works with operations and systems managers during product implementation to ensure operating plan goals are met. No direct reports. Provides guidance to less experienced colleagues as needed. Contributes to the achievement of area objectives and profitability of assigned product(s). Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 1012 years of total work experience preferred. Experience in Product Management, operations, client management preferred. MBA or CFA preferred. Product Leadership Certification preferred. Applicable local/regional licenses or certifications as required by the business.", "t_create": 1608729444, "id": 2289544, "ats_job_id": "2012724", "name": "Product Manager Client Adoption, Analytics and Change Management Lead nagement", "display_job_id": "2012724", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "New York, United States, United States", "stars": 0, "department": "Digital", "type": "ATS"}, {"locations": ["300 Colonial Center Parkway-USA, Lake Mary, Florida"], "t_update": 1605022106, "job_description": "This role supports Mortgage Backed Securities \u201cMBS\u201d Operations team within Pershing's Global Trade Processing department. The candidate will be responsible for the timely trade matching of ToBeAnnounced \u201cTBA\u201d trades executed by our clients and given to Pershing to clear at the Mortgage Back Securities Clearing Corporation \u201cMBSCC\u201d. Additional responsibilities to include balancing and reconciling Pershing facilitation and suspense accounts, processing buy and sellside trade assignments, allocating client streetside TBA trades, supporting other daytoday operations of the team as necessary, and providing excellent client service to all customers. Provides complex analytics and reporting services, working to improve and automate Client Processing systems. Manages moderate to complex external client issues. Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner. Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates indepth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review, training and approval actions. Contributes to the achievement of related teams objectives Bachelors degree or the equivalent combination of education and experience is required. 57 years of total work experience is preferred. Experience in brokerage processing is preferred. Applicable local/regional licenses or certifications as required by the business.", "t_create": 1604512809, "id": 2092422, "ats_job_id": "2011137", "name": "Lead Analyst, Client Processing - Global Trade Processing", "display_job_id": "2011137", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "300 Colonial Center Parkway-USA, Lake Mary, Florida", "stars": 0, "department": "Operations", "type": "ATS"}, {"locations": ["New York, United States, United States"], "t_update": 1610028082, "job_description": "Role Description BNYM is seeking to hire a dynamic, selfmotivated individual to support the Asset Servicing & Digital (\"ASD\") business and provide governance and oversight across the critical initiatives globally. Responsibilities will include coordination of enterprise wide program initiatives, ensuring the quality, participation and purpose of committees, forums and councils is well understood, documented and hold participants to a high standard as well as act as the chair for certain meetings. This role will work closely with the Chief Controls Officer for ASD and senior leadership across ASD as a key business management partner. Core Responsibilities Initiate, define and lead the most complex projects of strategic importance to the business and across multiple domain areas inclusive of sizing scope, resourcing, business risks, policy development requirements, change management and areas requiring process improvement. Leads strategic and farreaching initiatives within the business or function. Works closely with Senior Management including CSuite executives to understand their needs and develop and implement appropriate guidance, direction, and communication in place of the executive. Current enterprise wide programs include: Contract Lifecycle Management, QFC Record Keeping & QFC Stay, IBOR Transition, Global Asset Safety, AML/KYC) Advises leaders on businessled programs such as peoplerelated management, global location strategy, meeting management, etc. Develops, leads and implements business unit/function strategy for resource allocation and project staffing. Oversees project implementations and provides regular feedback to senior leaders. Proactively identifies project roadblocks or unprecedented, complex problems, develops solutions and follows through to implementation. Leads across the business or function management team to implement and enforce policies, standards, and processes that require an advanced knowledge of key business or function roles and organizational design. Key partner for 2nd and 3rd line of defense partners Qualifications Bachelor's degree in Business, Finance, or related area; or equivalent combination of education and experience required +12 years of experience in financial services or business partner function preferred, experience in the securities industry is a plus as well as knowledge of Broker Dealer and RIA regulatory reporting requirements, controls and governance Exceptional verbal and written communication skills Good judgement, maturity and poise to enable interaction/influencing of senior management Thoughtful analytical skills; able to develop, clearly present and draw conclusions Selfstarter; ability to prioritize, multitask and meet deadlines Disciplined approach to managing processes and controls Energetic, selfmotivated and effective under pressure Strong analytical and data manipulation skills; proficient in Microsoft Office Excel, PowerPoint Strong project management and presentation skills", "t_create": 1609779751, "id": 2935816, "ats_job_id": "2100049", "name": "Global ASD Governance Oversight and Program Management", "display_job_id": "2100049", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "New York, United States, United States", "stars": 0, "department": "Finance/Accounting", "type": "ATS"}, {"locations": ["Leinster, Ireland, Europe", "Wexford, County Wexford, Ireland"], "t_update": 1610751007, "job_description": "Works with external clients to resolve the most complex daytoday issues and direct them to appropriate resources at BNY Mellon. Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base. Provides key individuals at assigned clients information related to BNY Mellons products and services representing a broad array of lines of business and geographies and leverages an indepth understanding of broader BNY Mellon services and offerings. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. Resolves the most complex or nonroutine client issues or inquires, as needed. Uses indepth knowledge of client issues and needs to contribute to business development efforts. Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Leads and participates in internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and BNY Mellon client needs to help develop process improvements. No direct reports. Provides guidance to less experienced team members. Supports multiple, complex client accounts. Ability to lead operational communications with internal and external clients Shows proficiency for accounting for complex transactions, ability to read and interpret transactional legal documentation and the technical understanding to guide administration team in implementing best practice Ideally Collateralised Debt Obligation/Credit Fund/Private Equity experience A college degree (preferably in business, finance, economics, accounting) Bachelors degree or the equivalent combination of education and experience is required. 710 years of total work experience preferred Experience in an operational area and/or client services preferred", "t_create": 1607438560, "id": 2235535, "ats_job_id": "2011879", "name": "Client Service Manager, Corporate Trust Client Service", "display_job_id": "2011879", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Leinster, Ireland, Europe", "stars": 0, "department": "Corporate Trust", "type": "ATS"}, {"locations": ["11486 Corporate Blvd.-USA, Orlando, Florida"], "t_update": 1610571549, "job_description": "Oversees assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, contract and operational compliance, risk mitigation and KYC responsibilities. Consults with clients on best practices, solutions and regulatory changes to support client engagement. Assigned accounts are typically small and noncomplex, often a single product. Incumbents are gaining experience in account management and mastering the basics of the discipline and the firms products/services. Incumbent may receive guidance from a more experienced Account Manager. Proactively consults small, noncomplex client accounts, ensuring continued client satisfaction and listening for cues on client needs. Tracks and reports on client metrics. Acts as daytoday point of contact for the client. Keeps abreast of client account activity occurring throughout the firm. Liaises with relevant operations contacts (internally and externally) to coordinate service to the client. Escalates relevant issues to senior team members or management. Assists with managing client inquiries and resolves problems within scope of knowledge. Gains understanding of the business environment of assigned clients, industry trends and competitor services/offerings. No direct reports. Responsibilities are limited to own client accounts. Focus is on smaller and/or less complex client accounts. May provide secondary support on a large or key account under the guidance of a more senior Account Manager. Bachelors degree or the equivalent combination of education and experience is required. 35 years of total work experience preferred. Experience in Account Management or Client Service Delivery preferred.", "t_create": 1601256292, "id": 2106745, "ats_job_id": "2010228", "name": "Sr. Analyst, Account Management", "display_job_id": "2010228", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "11486 Corporate Blvd.-USA, Orlando, Florida", "stars": 0, "department": "Customer/Client Service", "type": "ATS"}, {"locations": ["Pennsylvania, United States, United States"], "t_update": 1610398447, "job_description": "Account Management IC2 Oversees assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, contract and operational compliance, risk mitigation and KYC responsibilities. Consults with clients on best practices, solutions and regulatory changes to support client engagement. Assigned accounts are typically small and noncomplex, often a single product. Incumbents are gaining experience in account management and mastering the basics of the discipline and the firms products/services. Incumbent may receive guidance from a more experienced Account Manager. Proactively consults small, noncomplex client accounts, ensuring continued client satisfaction and listening for cues on client needs. Tracks and reports on client metrics. Acts as daytoday point of contact for the client. Keeps abreast of client account activity occurring throughout the firm. Liaises with relevant operations contacts (internally and externally) to coordinate service to the client. Escalates relevant issues to senior team members or management. Assists with managing client inquiries and resolves problems within scope of knowledge. Gains understanding of the business environment of assigned clients, industry trends and competitor services/offerings. No direct reports. Responsibilities are limited to own client accounts. Focus is on smaller and/or less complex client accounts. May provide secondary support on a large or key account under the guidance of a more senior Account Manager. Bachelors degree or the equivalent combination of education and experience is required. 35 years of total work experience preferred. Experience in Account Management or Client Service Delivery preferred.", "t_create": 1580223241, "id": 1965523, "ats_job_id": "2001563", "name": "Sr. Analyst, Account Management", "display_job_id": "2001563", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Pennsylvania, United States, United States", "stars": 0, "department": "Customer/Client Service", "type": "ATS"}, {"locations": ["Seoul, Korea, Republic of, Asia-Pacific"], "t_update": 1610344612, "job_description": "Manages a book of clients or segment of a large client in the development of new business, retaining of existing revenue streams, broadening of existing relationships and ensures the highest level of customer service. Provides support to the broader Client Executive team on assigned client segments, geography, and/or client size. Manages a specified client base within a given geography, client size, or industry segment. Develops new business, retain existing revenue streams, broaden existing relationships and provides the highest level of customer service through proactive problem resolution and by demonstrating the Company s core values with integrity and professionalism. Researches, constructs, organizes, presents and drives the implementation of client account plans. Prepares business overviews for assigned groups to include but not limited to pipeline, trending, and year over year analysis. Provides baseline revenue generation reporting and verify information with the associated businesses. Updates account planning information as appropriate. Liaises with Corporate Marketing for BNY Mellon materials and other information presented to clients. Employs marketing strategies that promote the full range of Company products/services through close collaboration with the various lines of business. Introduces and market integrated product/service solutions to clients wherever possible. Assists more senior Client Executives in client meetings, product collaboration, and sale execution. Drives the coordination of solutions between product groups and GCM to deliver tailored solutions to the client. Develops client relationships on assigned book of clients or segment of a large client and continue to grow client relationships as a backup to more senior Client Executives. Assist with client presentation preparation, client meetings, product collaboration, and sale execution. Serves as a liaison with Corporate Marketing for BNY Mellon marketing materials and other information presented to clients. No direct reports. Provide guidance to less experienced Relationship Managers as needed. Responsible for achievement of organic, incremental growth (revenue, asset) goals within assigned client portfolio. Knowledge of Custody would be beneficial in order to assist with the lifecycle management of securities, both equities & fixed income Mandatory Korean language skill - proficient in financial terminology in order to support a Korean clientbase Bachelor's degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 57 years of total work experience preferred. Experience in Relationship Management, Client Services or Account Management preferred. Applicable local/regional licenses or certifications as required by the business.", "t_create": 1604292172, "id": 2086171, "ats_job_id": "2011064", "name": "Specialist, Enterprise Relationship Management", "display_job_id": "2011064", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Seoul, Korea, Republic of, Asia-Pacific", "stars": 0, "department": "Global Markets", "type": "ATS"}, {"locations": ["Wroclaw Swobodna-POL 01186-MELUK, Wroclaw, Dolnoslaskie"], "t_update": 1610107026, "job_description": "BNY Mellon powers individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level. The Global Delivery Centre in Wroclaw is a growing location, predominately providing support services to BNY Mellon entities in the areas of fund accounting and investment operations. Team overview Global Risk Solutions (GRS) provides innovative and integrated solutions as a leading global provider of performance measurement, analytics and attribution services to Multi National, Corporate, Insurance, Investment Manager and Local Authority/Government clients, pension funds and consultants. Your role As a Senior Analyst you will provide high quality performance, attribution and risk statistics services to external and internal clients, ensuring output is accurate and delivered within predefined deadlines. You will work closely with internal teams, external suppliers and other parties to provide a continuous high level of client service. Lead the performance service delivery on one or more large, complex client relationship. Key role in high quality performance reporting for top tier clients. Accountable for the timeliness, accuracy and quality of reports based on client specific deadlines. Work closely with internal teams, external suppliers and other parties to provide a continuous high level of client service, with proactive client dealings and prompt turnaround and tracking of queries and resolution of issues. Actively maintain accurate client information held in the GRS databases and conduct change management activities (e.g. new benchmarks, fund restructures etc. ). Action and monitor adhoc client requests through relationship managers and directly as appropriate. Track effort and monitor to successful resolution. Lead the implementation of new services for clients. This may include collating initial requirements, undertaking accurate system configuration and database population, implementation of quality controls and initial reporting analysis and interpretation for clients. Provide effective communication of all work undertaken. Keeping management fully updated regarding any service delays or client issues by escalating promptly and providing supporting information as required. Proactively identify and lead efficiencies and improvements to existing processes and procedures. Lead with training documentation and participate in various training initiatives at a team and departmental level. A strong understanding of Investment Performance Measurement to include knowledge of performance methodology and the principles of attribution. Finance/Stats/Maths related experience or degree is required. Extensive experience in the preparation of analytical or financial reports or numerical data. Additional experience working with large and complex databases and an ability to understand how they function / interact. Experience of using Microsoft Office products, in particular manipulating Excel spreadsheets. Utilizing advanced functions would be desirable. Excellent written and oral English communication skills. Proven organizational skills and ability to handle high volumes with tight deadlines. Our offer Full time contract of employment City Centre locations close to main railway station and flexible working arrangements Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program Awardwinning Wellbeing Program supporting you with your unique health and wellbeing needs Pension scheme Onsite childcare and a parental buddy programme Exciting opportunities for career and global mobility Diverse and inclusive environment Employee Referral Program Recognition programmes A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs) Tags: esxepnlev", "t_create": 1604064686, "id": 2082861, "ats_job_id": "2011053", "name": "Senior Analyst, Client Reporting/Performance", "display_job_id": "2011053", "business_unit": "Unknown", "medallionProgram": null, "hot": 0, "location": "Wroclaw Swobodna-POL 01186-MELUK, Wroclaw, Dolnoslaskie", "stars": 0, "department": "Asset Servicing", "type": "ATS"}, {"locations": ["Tower S3-IND 01018-MELIN, Pune, Maharashtra"], "t_update": 1610766260, "job_description": "Client Service M2 Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. Maintains familiarity with industry best practices Develops and maintains policies and procedures for teams managed. Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction. Resolves highly complex or nonroutine client issues or inquiries as needed. Maintains relationships with business teams to report client trends and needs. May provide forwardlooking insight on client issues to drive future revenue growth. Oversees and provides guidance on internal activities and initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages one or more client service/support teams. Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, moderately complex to highly complex (platinum) client accounts. 10+ years of total work experience with at least 4+ years of management experience preferred. Experience in an operational area and/or client services preferred. 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