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We power individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level. The Global Delivery Centre in Wroclaw is a growing location, predominately providing support services to BNY Mellon entities in the areas of fund accounting, investment operations and technology. Our organizational culture stands on solid values Integrity, Strength in Diversity, Passion for Excellence and Courage to Lead. Our guiding principles drive us to always do what's right, helping everyone feel included on the way, to take the risks necessary to lead and get things done. Department/Team overview With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust helps clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment lifecycle, our global footprint and deep expertise deliver insightdriven solutions directly to clients. CT Ireland Client Services Provides clients with high quality operational support. We ensure that good client relations are maintained and inquiries are researched and resolved efficiently. Our daily work involves cooperating with onshore Client Service Managers and assisting them in their daytoday responsibilities focused around servicing their deal portfolio. Working hours 9:00 17:15 with some overtime required depending on business needs As our team supports processes for clients across the globe, our working hours may vary and we appreciate your flexibility. Your role As \"Senior Client Service Representative\" you are the main support for onshore CSMs responsible for managing day to day processes related to deal lifecycle. You will act as the main point of contact for a number of client queries, ensuring the timely resolution of all client issues. The role incorporates a broad range of operational and adhoc tasks and provides a great insight into the broader business of Corporate Trust Some of the responsibilities include: Independently assisting clients by responding to complex phone, email and other inquiries regarding company products, services and procedures. Responding to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members. 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Supporting BNY Mellon's ongoing strategy to optimise infrastructure and support global growth plans, the location has functioned as one of six Global Delivery Centres around the world, since early 2012. The Poland Global Delivery Centre (Poland GDC) is a growing location, predominately providing support services to BNY Mellon entities in the areas of fund accounting and investment operations If you are looking for a unique opportunity to discover your potential with BNY Mellon, explore our open roles to find the best fit for you. Position in BNY Mellon, will provide you with: A clear career path, with defined assessment criteria and associated deadlines. Regular manager's feedback on work progress. Regular salary reviews and increases, dependent on performance. 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